Operating Principles

Note to Team: The Refine Builders Operating Principles are the team member’s guidelines for decision-making that will provide a framework for making moment-to-moment and long term decisions. Where the Strategic Purpose is the “what” of the company, the Operating Principles are the “how.” Based on what we believe and how we think we can make our world ethical, effective and efficient, these are the personal rules of how you and your team make decisions. These principles will be rigid but may be refined over time.

  1. Loyal to the King

    The Lord Jesus Christ has dominion over all things. In His great love, He came to the earth to die in our place for our sins, exchanging our evil for His Goodness. He rose from the dead to reveal his authority over all things and now offers us a new life under his leadership. We give our lives in complete loyalty to the King.

  2. Take Care of your People

    Trust is the foundation of all relationships. We are people of character, firm in our standards and kind in our approach. We seek to do everything we can to lead and serve people well, giving praise rather than punishment.

  3. Simplify the Important

    Small hinges swing big doors. 80% of outputs come from 20% of inputs. The key is to identify and focus on the multipliers that move the needle. By simplifying the important, we leverage our resources and multiply our results.

  4. Results through Systems

    Every result comes through a sequence of steps - a simple system. The key is to design, control and maintain the best systems to produce the result. To design these systems, we simply isolate and improve each part so its simple, fast and smooth. We follow the order of operation: eliminate, simplify, accelerate and automate.

  5. Do it Now

    Speed is a mindset fundamental to our success. We have unit thinking and we win each unit quickly. This may be working on a project, learning a new skill or listening to the person in front of you. We each own our own space and operate with immediacy - not rushed but smooth, poised and precise.