Operating Principles

Purpose: The Rio Eigen Operating Principles reflect our values and clarify our principles for all corporate and individual decision-making. If something is not explicitly stated through the Working Procedures, decisions should be made through the lens of the operating principles. These operating principles are the anchors for our culture and are one of the foundational documents for our company (also includes Strategic Purpose and Working Procedures).

  1. Take care of your People

    Trust is the foundation of all relationships and business is all about relationships. We are people of character, committed to high standards and kind in our approach. We seek to do everything we can to lead and serve people, giving praise over punishment.

  2. Simplify the Important

    Small hinges swing big doors. 80% of outputs come from 20% of inputs. The key is to identify and focus on the multipliers that move the needle. By simplifying the important, we stop all waste, leverage our resources and multiply our results.

  3. Results through Systems

    Every result comes through a sequence of steps - a simple system. The key is to design, control and maintain the best systems to produce the result. To design these systems, we simply isolate and improve each part so its simple, fast and smooth. We follow the order of operation: eliminate, simplify, accelerate and automate.

  4. Touch it Once.

    Speed is fundamental to our success. If we touch it, we take immediate action. This pace demands that we simplify the important and operate within fast, simple systems with calm urgency.